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SHIPPING:
We know that the hardest part of shopping online is waiting for your order.
We make every effort to process and ship your order as soon as possible.
Items will be shipped
via FedEx, UPS or by freight truck. Due to the fact that each item must be
quality inspected and prepared for shipment, we do not offer express delivery
service. Most items ship within 3 - 5 business days and are delivered
within 2 weeks. No shipping outside of USA. (48 contiguous states only, no
shipping to Alaska or Hawaii).
Furniture is packaged in industry
designed packaging. To consolidate space, some items will require
minor assembly. Assembly instructions are provided. Please
inspect all contents of package when it arrives and do not assemble if there
appears to be any damage or defect.
RETURNS:
We understand that we don't live in a perfect world. Should you wish
to return an item, please review the steps below.
- Contact us via phone or email within 30 days of
ship-date to notify us that you wish to return the item. Items that
arrive with a defect or factory damage (shipping damage, please see below)
will be replaced as promptly as possible and the defective item will be picked
up as soon as arrangements can be made. There is no additional charge
for replacing a defective item.
- Items that are being returned for refund must have an assigned RMA
(Return Merchandise Authorization) number within
30 days of ship-date. Please call our
office toll-free 877-884-2402 to request an RMA. We will provide
instructions and shipping information that you will
need when the RMA is issued.
- Package the item carefully in its original
packaging. Items are not accepted as returns without the original
packaging.
- Ship the item to the address provided. We
strongly urge all shipments to be insured for full value, as 1-World Decor
cannot be held responsible for shipping damage.
- Please allow up to 14 days for the returned item to
be inspected and for credit to be applied to your account. Original
shipping charges will be applied before credit is given.
- No returns will be authorized after 30 days from
ship-date.
- SHIPPING DAMAGE - Damage that has occurred
during shipping will be the responsibility of the shipping company.
Damage claims must be reported to the shipping company as soon as possible
after receiving your item. 1-World Decor is not responsible for
damages incurred during shipping.
CANCELLATION POLICY:
- We understand that people can change their minds.
After an order is placed, it is possible to cancel the order as long as it has
not yet been shipped. If the order has shipped and you still wish to
cancel, then round trip shipping charges will apply.
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